FAQ

FAQ

Frequently Asked Questions

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General

What is Healthy Congregations, Inc.?

An ecumenical and interfaith not for profit focusing on the relationship between emotional process and vitality within communities of faith.

How can I find someone to lead a Healthy Congregations workshop in my area?

Workshops are conducted by Healthy Congregations facilitators. To get in contact with Healthy Congregations facilitators in your area of the country, please contact us.

Who runs Healthy Congregations?

Healthy Congregations has an Executive Director and CEO of the organization who is responsible for leadership of the overall and everyday operations. The Executive Director and CEO serves on the Board of Directors. The principles of the organization are stated in its purpose statement, and it is the responsibility of the Board to create programs and policy that remain consistent with the organization’s purpose. The business office is staffed by graduate students at Trinity Lutheran Seminary.

How is the organization financed?

Healthy Congregations began as a pilot program with substantial funding from two Lutheran benevolent associations. That financial commitment was completed in 2005, and Healthy Congregations is a financially independent organization that reinvests its income back into research, resources, and materials available for the program.

What about Bridgebuilder?

We have received many questions about “Bridgebuilder.” As of 2006, Healthy Congregations, Inc. and Bridgebuilder are separate entities, with a common perspective and theoretical base. Healthy Congregations office is in Columbus, and Peter Steinke continues to reside in Austin and is putting more energy into Bridgebuilder to offer more opportunities.

What are the differences between Healthy Congregations and Bridgebuilder?

Healthy Congregations focuses on the foundations and proactive approaches to dealing with the development of healthy interaction in communities. Bridgebuilder is a process to be used in situations where congregations are stuck or in conflict. Trained Bridgebuilder facilitators walk a congregation or organization through a structured process lasting from 5-7 months.

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Family Systems Theory

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For Facilitators

What does it mean to be trained as a Healthy Congregations facilitator?

Training involves an intensive focus over a two or three day period (approximately 15 hours of didactic and interactive experience.) All trained facilitators are entitled to videos, the facilitator’s manual and a copy of the workshop study guides.Trained facilitators are eligible for participation in the annual Healthy Congregations National Gathering which is designed for additional training, resources, networking and evaluation. It is the responsibility of the facilitator to use the Healthy Congregations material as it was intended-for the growth and learning of congregational leaders.Healthy Congregations, Inc. reserves the right to refuse to sell materials to anyone who is not using them as intended, or who is misrepresenting the program or the product.There is no “certification” process attached to this series. Facilitators are asked NOT to make claims that they have been certified as Healthy Congregations specialists.Any questions related to rights and responsibilities should be directed to Healthy Congregations, Inc. and Executive Director Rev. Dr. Emlyn Ott.

What does it take to be a Healthy Congregations facilitator?

Training to lead the six workshops is conducted throughout the world by trained “trainers” who conduct a program of 15 hours. This training provides a person with access to the materials from the workshops for use in organizations and congregations.

Can I be certified as a Healthy Congregations facilitator?

We do not offer “certification”—only training and access to use the material. A letter of continuing education can be provided by the trainer offering your particular program.

What is the difference between a “facilitator” and a “trainer”?

Healthy Congregations facilitators have participated in a 15-hour training focused on being able to lead the six workshops. A trainer is a person who has extensive experience leading workshops and has made a commitment to on-going personal coaching/consultation work as well as taken the special “training of trainers” offered by Healthy Congregations which enables them to provide facilitator training workshops.

How can events be listed in the Healthy Congregations calendar?

We are happy to publicize training events by facilitators and family systems theory events across the country. Just contact us with the details.

How do I find out about the facilitator training opportunities?

We have over 3,000 facilitators of workshops that are independent providers of workshops throughout the world. As we are given the information about facilitator training opportunities led by our “trainers”, they are posted on the “Educate” section of the website. If you are interested in contacting people in your area who provide training, please contact the Healthy Congregations office.

Why don't you list facilitator names and contact information on your website?

We value the privacy of our facilitators’ contact information. Placing that information online could subject facilitators to spam mail or identity theft.

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Store

What are your Shipping and Handling charges?

Healthy Congregations, Inc. ships nationally for FREE. Orders over $1000 receive a 2.5% discount. Rush and/or international orders are subject to an additional fee to cover expedited and/or international rates. Rush orders are any order received less than 7 business days prior to the scheduled workshop or training. International orders are any order outside the continental U.S. For any questions, please contact our office.

What is your Return Policy?

Only unused Facilitator Training Manuals (FTMs) and/or damaged materials may be returned. Returns and exchanges must be made within 30 days of the invoice date. Unused FTMs must be returned no later than 7 days after the training. Facilitators are responsible for the cost of return shipping on unused FTMs. Unused FTMs must be returned in the same condition in which they arrived. No refunds will be issued for FTMs damaged in the return process. Check for the following when returning materials:
Have you included your name and contact information so that your invoice can be adjusted?
Is the box packed tightly? Will the materials in the box bounce around during shipping?

Contact our office for instructions on DVDs or VHS tapes. Refer to DVD warranty for replacement information. Please do not return DVDs or VHS tapes. For questions regarding materials to be returned or replaced, please contact our office by phone at (614) 384-4611 or by email.

All returns are to be shipped to: Healthy Congregations, Inc., 2199 East Main Street, Columbus, OH 43209

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